Frequently Asked Questions

All the answers for your questions

 

Hey there, check out our FAQs below. If you don't see an answer to your questions please contact us!

 

When will I receive my order?

We dispatch orders daily (all orders received by 9am each day) and our products are shipped via Shippit’s trusted carrier network. You will get a confirmation email through Shippit automatically notifies you at the most important stages of your delivery.

Once dispatched, we estimate delivery times of:
Sydney, Melbourne and Brisbane: 1-3 business days
Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
Other regional and remote areas can take longer for delivery.

Please note: We are unable to deliver to PO Boxes or Parcel Lockers.

Check here for Christmas delivery cut off dates

 

My order exceeded the limit, what do I do now?

Due to shipping limitations with our shipping partner, we have a set weight limit for our bulk orders (under 40kg). If you are looking to order any of our showbags or products in bulk, contact us directly and we may be able to assist you and organise an alternative delivery method.

 

I'm a wholesaler, can I order through the website?

Currently no, we are looking to expand on this in the future however for the moment you will need to apply directly to us to wholesale Bertie Beetle or any of our other showbag brands. You must be an approved wholesaler to retail this products online, in-store or at shows. Please contact us on (02) 8332 4900 or email info@chicanemarketing.com.au

 

What ingredients are in Bertie Beetle's? Are Bertie Beetles gluten free and safe for coeliacs?

Bertie Beetle chocolates contain the following ingredients: Sugar, Vegetable Fat, Emulsifiers (Soy Lecithin, 492), Milk Solids, Cocoa, Toffee pieces (8%) [Sugar, Glucose Syrup (derived from wheat), Vegetable Fat, Raising Agent (Sodium Bicarbonate)], Salt, Flavours. Contains milk, soy and wheat. Made on equipment that processes products containing peanuts and tree nuts. Made in Australia.

Are Bertie Beetles are Gluten Free? Yes. Bertie Beetles do contain highly refined glucose syrup which is derived from wheat. Coeliacs Australia has consulted with relevant experts and is advised that products containing wheat glucose syrup continue to be suitable for the vast majority of individuals with coeliac disease. Refer to this article for more information. 

We understand sensitivity to gluten varies; the choice to consume products containing glucose syrup remains with the individual. 

 Nutrition table: Bertie Beetle

Bertie Beetle Nutrition Table

 

What are your shipping costs?

Shipping costs are calculated live at checkout and are based on the weight of your order and where it's going to. We partner with Shippit’s trusted carrier network which includes Australia Post, Fastway, TNT and Couriers Please. 

 

For any PR/Media queries please contact:

Kate Young, Marketing Manager

02 8332 4904 or kate@chicanemarketing.com.au